PRESS RELEASE
FOR IMMEDIATE RELEASE

UTILITY PAYMENT PLANS

Laurinburg, N.C. – August 21, 2020 – The Governor’s Executive Orders 124 and 142 placed a moratorium on residential customer disconnections from March 31, 2020 to July 29, 2020.  Some customers have not paid balances over this March 31-July 29 timeframe, or have paid partial balances.  The executive orders require that these customers must be given the opportunity to pay their balance (the amount in arrears) using a reasonable payment arrangement that spreads out repayment of those balances over at least six (6) months from the expiration of the executive orders on July 29th.

The City of Laurinburg suspended disconnections and late fees prior to the Governor’s Executive Orders, therefore, in order to assist our customers further, any unpaid balances for residential bills dated March 1 to July 1 will be included in the utility payment plans.  The total of any unpaid balances during this time period will be split into six (6) equal, fixed monthly installments.  Each customer will be given a copy of their individual payment plan that shows the amount of their monthly installment.

Please note that customers will be required to pay their monthly installment in addition to any current amount due beginning with the bills dated September 1, 2020.  In order to comply with the payment plan, customers need to pay the amount of their monthly installment for any unpaid balances in addition to their current monthly amount due going forward, or their account will be subject to disconnection.

The payment plan period only includes bills with a bill date of March 1, 2020 to July 1, 2020.  It does not include bills dated prior to March 1, 2020, therefore, any unpaid balances on those bills need to be paid immediately or those accounts could be subject to disconnection.  The payment plans also do not include the most recent bills dated August 1, 2020.  Based on normal disconnection policies, if bills dated August 1, 2020 are not paid by no later than September 5, 2020, those accounts will be subject to disconnection.

Please contact Customer Services at 910-276-1521 for any additional questions.  As always, thank you for allowing us to serve you.