303 West Church Street
The Customer Services/Consumer Billing Department collects all revenues for the City of Laurinburg. Payments can be made by cash, check or all major credit cards. Our office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.
We also have other services to offer such as bank drafts, equal payment plan, load management credits, electrical off-peak saving rates, rebates on electric water heaters and/or electric heat pumps, and tips on how to conserve electricity or water. You may call our office at the above number to see if you are eligible for any of these services or to receive information on conservation.
Mail payment to: The City of Laurinburg, P.O. Box 249, Laurinburg, NC 23853.
Payment may be made in person at the City of Laurinburg Municipal Building located at 303 West Church Street.
Payment may be placed in the night depository box located past the drive-thru window of the Municipal Building. Payments dropped off after 8:00 a.m. will be processed the next working day.
A letter of 12 months of excellent credit from past utility company to waive deposit (homeowners only)
Information about the nature of the business for license (businesses only)
Zoning Permits (if required)
Most charges are listed in our Fee Schedule. This includes water, sewer, and garbage rates, tap fees, deposits and more. To obtain our current electric rates, please come by our office.
If you have any questions, please email Barbara Haywood, Customer Service Manager, or call her at (910) 276-1521.
Winter Assistance for Residential eMergency Fund
The City of Laurinburg realizes that tragedy can strike at anytime. Whether it is a personal or family crisis, City residents can suddenly find themselves with unpaid bills and at the risk of losing their utility service(s) among other things. To help City residents through those times, the City has created a new program, WARM (Winter Assistance for Residential eMergency fund), to provide emergency assistance to those in need. Because emergencies happen unexpectedly and suddenly, this program gives neighbors the chance to help fellow neighbors through donations. All donations made to the program are collected by the City of Laurinburg and turned over to Church Community Services for distribution.
Church Community Services is a local, non-profit community-assistance agency that has partnered with the City to determine if a customer is eligible for this once a year emergency funding.
Donations can be made in three ways:
A monthly contribution added to your utility bill. This can be done by rounding up your utility payment to the next dollar. Example: Your utility bill is $85.25, we would round up your bill to $86.00 and $ .75¢ would be your contribution for that month. Or you could contribute the same amount of money every month. Example: The City could add $5.00 monthly on your utility bill and the $5.00 additional on your bill will be put in a fund to be contributed for this WARM program.
A one-time contribution to the City of Laurinburg in any amount.
You could contribute directly to the Church Community Services.
If you would like to contribute to the WARM program and help your neighbors in need, please fill out the enrollment form and return to Customer Services, or you can pick one up at City Hall, or an enrollment form can be mailed to you upon request by calling (910) 276-1521.
If you are a City of Laurinburg utility customer who is experiencing a financial emergency and is in need of assistance during the winter months, please call Church Community Services at (910) 276-8330. A customer can receive help once in a one-year period. This program was created specifically for those customers experiencing a temporary financial hardship as a result of an emergency, not for customers with chronic or long-term financial needs.
For more information about the WARM program, call the City of Laurinburg Customer Service Department at (910) 276-1521.
The City of Laurinburg would like to thank you for any contributions in advance and for your continued support and commitment to improving our community.
City of Laurinburg, NC
303 West Church Street
Laurinburg, NC 28352